Recent Changes

Thursday, March 17

  1. page Phone Logs edited Phone Logs The phone logs are important to the center. Phone logs: Help us get the person's nam…
    Phone Logs
    The phone logs are important to the center. Phone logs:
    Help us get the person's name, number and UNI.
    (view changes)
    1:23 pm
  2. page Phone Logs edited Phone Logs The phone logs are important to the center. Phone logs:

    Phone Logs
    The phone logs are important to the center. Phone logs:
    (view changes)
    1:22 pm
  3. page Phone Logs edited Phone Logs The phone logs are important to the center. Phone logs:

    Phone Logs
    The phone logs are important to the center. Phone logs:
    (view changes)
    1:22 pm
  4. page Phones at CTL edited ... ColumbiaCTL@columbia.edu Tutorial for the Rolm phone is found on CUIT's page at https://cuit.…
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    ColumbiaCTL@columbia.edu
    Tutorial for the Rolm phone is found on CUIT's page at https://cuit.columbia.edu/rolm-phone-tutorial
    ...
    please click
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    here {https://mydigitalhumanity.files.wordpress.com/2012/05/next-page.png}
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    1:07 pm
  5. page Phones at CTL edited ... ColumbiaCTL@columbia.edu Tutorial for the Rolm phone is found on CUIT's page at https://cuit.…
    ...
    ColumbiaCTL@columbia.edu
    Tutorial for the Rolm phone is found on CUIT's page at https://cuit.columbia.edu/rolm-phone-tutorial
    ...
    please click
    {https://mydigitalhumanity.files.wordpress.com/2012/05/next-page.png?w=150&h=47}

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    12:59 pm
  6. page Phones at CTL edited ... When you are at work, you are expected to answer the phones. Please try to answer on the first…
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    When you are at work, you are expected to answer the phones. Please try to answer on the first ring.
    Answer with “Center of Teaching and Learning, How may I help you” or “CTL This is (insert your name)”
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    with you. In 212 it would Teresa or Liz. It is
    All calls received—please first let them know your name then ask them their name and UNI. It’s a good idea to get a phone number in the beginning (but not always possible)
    All calls need to be logged into the phone log and then Uservoice, more details about Uservoice and tracking calls will be presented later.
    ...
    When people ask to be transferred, hit the XFER button, then dial the number. It’s a good idea to give the extension to the person before you do this AND it’s good to wait until the person picks up before you hang up.
    Always make sure you are working with faculty. Unless it is a Mediathread issue AND if you feel pity for the student, help them out, but please stress to them that they are not to use our services.
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    in, another Educational TechnologistLearning Designer should be
    Earphones are not an option during work. Please do not come to the CTL expecting to listen to music while you work - it's hard to hear the phone with earbuds in your ears.
    If someone asks for me, always ask for their name and then put them on hold.
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    3. To place a call on hold, hit the hold button, make sure the line is blinking red, and then you can hang up the handset.
    4.. To check the voicemail, press the MSGWT button (top right corner) and follow the prompts - you hit pound because you are calling from that phone, then our passcode is 2042 then you hit pound again. Follow the prompts.
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    button area. Always enter the messages from Voicemail into the Phone Log
    5. Alternate greeting. When we have special events or holidays that require us to close the lab, I will create an alternate greeting. Please remove the greeting the first day we open.
    6. If asked, the Center's main line and address is:
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    ColumbiaCTL@columbia.edu
    Tutorial for the Rolm phone is found on CUIT's page at https://cuit.columbia.edu/rolm-phone-tutorial
    ...
    please click next.
    (view changes)
    12:56 pm
  7. page Policies and Information edited {http://rhs.pasco.k12.fl.us/wp-content/uploads/rhs/2013/08/Flower_Policies-Procedures.jpg} About…
    {http://rhs.pasco.k12.fl.us/wp-content/uploads/rhs/2013/08/Flower_Policies-Procedures.jpg}
    About the Center
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    and assessment.
    Prior to 2015, the CTL was known as the CCNMTL. We actually started in 1997 as the Columbia Center for New Media Teaching and Learning. The mission was pretty much the same—we are just expanding since 2015 AND including a group of people who dedicate themselves to helping Teaching fellows and TA's.
    For more information please check out our homepage at http://ctl.columbia.edu/
    Locations
    The Center has several locations:
    Butler
    Room 505 - Home to our developers, video team, design team and communications and Executive Director (Kathy Takayama) sit in 505.
    Room 204 -
    The Learning
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    for help. For more information, please review our webpage - http://ctl.columbia.edu/
    In 2015, the Center for Teaching and Learning came into being.
    We actually started in 1997 ashave specific hours that are available for the CCNMTL (Columbia CenterWalk-Ins but we are always available from 9-5 for New Media Teachingthe calls and Learning). The mission was pretty muchemails.
    Room 212 - our main reception area, it also houses
    the same—weTIPS groups (Teaching Initiatives Programs) and Teresa and Liz sit in Room 212. There is a classroom in 212.
    Room 208 - is not ours exclusively, but many programs
    are just expanding since 2015 AND includinghoused there. You can check out our events site if someone asks you where an event is.
    Lewisohn
    Room 603 - Home to our Learning Designers (formerly known as Educational Technologists), and Lucy Appert - our projects Associate Director.
    Room 308 -
    a groupclassroom with a smartboard, that we manage. Known as the Digital Classroom of people who dedicate themselves to helping Teaching fellowsthe future- more information about that room can be found at http://ccnmtl.columbia.edu/our_services/classroom/schedule.html
    The JTS - (123rd St) - The Jewish Theological Seminary, managed by Kenny Kirschmann.
    CUMC - The armory - Michelle Hall, Angie Lee
    and TA's.Ashley Kingon reside in our uptown office, servicing the needs of the different schools that exist at the CUMC.
    Job Description
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    Media Associate. ThisYour job duties will be dependent on which location you are working for. {Link to JOB DESCRIPTIONS}
    For 204, this
    job will
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    manage their CourseworksCourseworks/Canvas site, Wikispaces/Wikischolars
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    do side projects, likeprojects that could entail moving content
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    blog to anotheranother, small coding projects, editing documents or things like that. Student employees check the mail, everyday. Whoever works at 9am checkscoding. We might ask you to run errands, to put together packets or to get the mail.
    Hours
    Room 204 is open for Walk In's on Tuesday from 9am-1pm, Wednesday 2pm-6pm and Thursday from 1pm -5pm
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    I plan my appointments around students coverage in the lab. If you are going to need time off, please alert me as soon as possible, so we can try to get another student in.
    If someone is sick, or unable to come for any reason, I will email all the students to see if someone can cover.
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    please email us,Liz or Ellen, but if
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    a response within 30 minutes please call the
    If you do not show up 3 times, without notification, you will be dismissed
    If you consistently are unable to be on time or to even arrive, regardless of the reasons, we will need to speak. If you need to concentrate on school work, this is understandable, however if it is constant, you might need to reduce your hours or suspend working with us. You will be depended on, so showing up to work is important.
    Raises can only be issued after 404 hours of service in a year. July 1 to June 30th is a year for us.
    ***Your education is important to us. If you have class conflicts, exams etc., please don’t hesitate to speak with the lab manager ahead of time, exceptions are possible.
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    I have created a page for you so that if you need to swap hours with someone, you can. It will be with that semesters schedule. We will have a page for each semester. Please see the semester schedule below, but you can also go to the Schedule to see each others hours so you can communicate with each other.
    Ethics
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    them to an educational technologistthe Learning Designer in the
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    to a technologist.Full Time Employee. To help
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    report to the University, which might cause you to be dismissed from the University.
    Breaks
    We generally don't have students working enough time to need a break. However, if you are working through lunch or for more than 3 hours, please arrange with me to have a break. We do not want students starving and I recognize that sometimes you come directly from class and don't eat. Please alert me that you will be grabbing food and might be 5 minutes late, and get some food! However, if you are only working for an hour, please don't ask for breaks - if you need to leave 5 minutes early to get food, we can make arrangements. Lastly, please know that you cannot walk into the library with food (use a bag).
    (view changes)
    12:52 pm

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